Ongoing Support
Ongoing Support of the provided solution ensures your peace of mind
While our provided systems have an excellent record of reliability, the complex environment in which they operate with connection to different environments and their various services as well as the interaction in some cases with software applications and your data environment, means an annual service agreement represents an investment in your peace of mind.

Managed Solutions has established a service structure to ensure that your system and peripherals operate to their optimum level, efficiently and economically - ensuring downtime is kept to a minimum. We offer a full on-site service agreement to ensure your system and peripherals operate at optimum performance. Service is carried out on-site by fully trained technicians and may include any faulty parts replacement and all labor. Integral to the service agreement is a remote access capability (whenever possible) which means that any system changes you may wish to make are therefore only a phone call away.

If you decide not to enter into a service contract with us, your system will still be covered by our 3 year equipment warranty (dependant upon the warranty selected by you) but you will still be liable for the cost of labour in the unlikely case of any problem. Without a service agreement, Managed Solutions may not be able to respond immediately to your call because our technicians may be already committed to other customer projects. However our customers with service agreements have guaranteed service response times so downtime can be minimized.
ProSupport Network Management (including performance & security)
A lifeline for your network
Computer networks are often complex and sometimes convoluted. Almost always, the data stored on them and the functions they perform are critical to the successful operation of the business.
But many businesses have fallen into the habit of using a model of fixing the computers when they are broken rather than maintaining them at an optimum level for the operation of the business and productivity of the operator.
This model actually penalises the operator and rewards the service provider. There is no real motivation for the "break/fix" repairer to do any more than repair the broken bit – no motivation to ensure that the system is performing at its best and most reliable.
At Managed Solutions, we believe the best for both of us is when we keep your network operating at its best. We prefer to work in an environment where you are happy to see us and your network is working at its peak rather than seeing us as a necessary evil because the computer has broken down again.
Benefits of the ProSupport network management system

ProSupport Service Plans

ProSupport Network Management (including performance & security)
A lifeline for your network
Computer networks are often complex and sometimes convoluted. Almost always, the data stored on them and the functions they perform are critical to the successful operation of the business.
But many businesses have fallen into the habit of using a model of fixing the computers when they are broken rather than maintaining them at an optimum level for the operation of the business and productivity of the operator.
This model actually penalises the operator and rewards the service provider. There is no real motivation for the "break/fix" repairer to do any more than repair the broken bit – no motivation to ensure that the system is performing at its best and most reliable.
At Managed Solutions, we believe the best for both of us is when we keep your network operating at its best. We prefer to work in an environment where you are happy to see us and your network is working at its peak rather than seeing us as a necessary evil because the computer has broken down again.
Benefits of the ProSupport network management system

ProSupport Service Plans

* Additional travel costs may apply
The service is for the maintenance and support of the current network and does not include the implementation or deployment of new hardware, systems or software, training and skills development or other changes or new initiatives. An initial audit and recommendations for your network are intrinsic to the agreement and equipment may be excluded or responsibility limited if not adopted / implemented. Program acceptance and ongoing eligibility is at the discretion of Managed Solutions.

 Our CARE AGREEMENT
Any network needs constant monitoring and regular service & maintenance to ensure
maximum network availability and minimum problems for users. Often this expense can be
quite erratic and disrupt business if it is performed on a break/fix arrangement rather than on
a proactive manner. And the cost can easily get out of hand.
On average, on a network of 2 servers & 30 workstations each month we would expect to
spend:-
• 15 minutes per workstation loading updates – total 7.5 hours
• 1 hour per server loading updates – total 2 hours
• Maintaining asset & resource list for the network – total 2 hours
• Monthly reporting – total 1 hour
• 15 minutes per workstation for general workstation maintenance – total 7.5 hours
• Server service monitoring & maintenance – 6 hours
• 2 hours on site support per month
This totals around 30 hours per month and does not include unpredicted issues like server
crashes or workstation rebuilds – all of which are covered under our CARE Agreement.
In fact, we provide all this plus more on our CARE Agreement - a supported network service
agreement for a fixed cost each month enabling your businesses to budget effectively for
your IT needs.
So what are the other real advantages?
• Proactive solution rather than being re-active – this will reduce downtime and ensure the
most availability possible – less time lost by staff, less inconvenience for clients.
• Less “emergencies” for things to be repaired or fixed – better work environment for all
• Maximise the life of the server and workstations by identifying issues promptly
• Appropriate updates are installed at the right time making sure that your network is as
secure as possible with less likelihood of crashes PLUS scheduling of these updates at a
convenient time rather than having to apply due to urgent necessity.
• Being aware of future financial requirements for the network (eg knowing that drive
space is running out, a hard drive is failing or the tape drive is starting to fail)
• Assist in the budgeting process by fixing IT costs
• Priority service AND a fixed price for the whole of your IT support – no more unexpected
bills to pay.